As Taksicim Mobile Technology (“TAKSİCİM”), we process your personal data as the data controller. We have prepared this document to inform you about the issues related to the processing of your personal data.
If you have any questions regarding the processing of your personal data, you can contact us at kisiselveriler@taksicim.net.
1. PERSONAL DATA PROCESSED AND OUR DATA COLLECTION METHODS
The personal data we process is as follows:
Identity: Name-surname, gender, passenger ID.
Contact: Mobile phone, email, address, and favorite address information.
Payment Information: Payment methods, payment amount, payment method, payment and invoice details, the first six and last two digits of your credit card.
Trip Information: Trip route, start and end points, trip dates, times and durations, trip amount, and number of trips.
Passenger Transaction Information: Request and complaint information, call center contact information.
Location Information: Location information obtained through your mobile device.
Transaction Security: Device operating system, IP address, user transaction records on the app, and password.
Legal Transaction Information: Correspondence with judicial authorities, information regarding litigation/enforcement files in the event of a dispute.
Risk Management: Information regarding the prevention of suspicious or unlawful transactions.
Other: Your comments, information regarding trip cancellations and cancellation fees, ratings, comments, and tips given to drivers, ratings and comments given by drivers to passengers, language and mobile app usage preferences, discount code/campaign information, preferences, and usage habits.
If you edit your pet information and disability information in the “My Information” section of the Taksicim mobile app, we also process this information.
We also process your preferences and usage habits, as well as information obtained through the analysis of your aforementioned data (e.g., most preferred destinations).
We process your personal data through cookies to enhance your mobile app experience. Click here for detailed information about Taksicim’s use of cookies.
We collect your personal data by automatic and partially automatic means. In certain cases, we also collect your data physically, through non-automated means, as part of a data recording system (for example, if you physically submit information or documents to us).

2. OUR PURPOSES FOR PROCESSING PERSONAL DATA
Our purposes for processing your personal data are as follows:
• To register for membership in the Taksicim mobile application and complete membership transactions,
• To verify your identity and enable account activation,
• To receive ride requests; To ensure that passengers are matched with suitable drivers,
• To ensure that drivers and passengers confirm their locations and meet at the designated location,
• To ensure that passengers receive taxi rides in accordance with their preferences,
• To manage communication between Taksicim drivers and passengers (your contact information is not shared with Taksicim drivers),
• To manage financial and accounting processes related to payments,
• To communicate with passengers and manage passenger relationships,
• To conduct studies aimed at passenger satisfaction,
• To conduct analyses to improve our services,
• To monitor and finalize requests/complaints,
• To receive and evaluate feedback to improve our services,
• To inform you about campaigns and special offers in accordance with your communication permission preferences,
• To conduct marketing analyses to ensure you can benefit from our services in the most appropriate way,
• To promote the services offered by Taksicim; To conduct marketing activities,
• To conduct campaigns and sweepstakes in which passengers participate,
• To collaborate with third parties regarding special offers,
• To conduct irregularity checks to ensure the security and continuity of Taksicim operations,
• To inform you about innovations, updates, and errors in our mobile application,
• To manage processes related to trip cancellations and cancellation fees,
• To conduct our operations in compliance with legislation,
• To conduct legal processes,
• To review and audit our business activities.
Passengers can rate drivers and leave comments about them through the mobile application, and drivers also have the opportunity to rate and comment on passengers. Passenger ratings and comments can only be viewed by Taksicim. They are processed for the purposes of ensuring passenger satisfaction by ensuring that parties with low ratings are not matched, prioritizing passengers with high ratings in operational operations, improving and developing our services, and taking rating/comment information into account in potential disputes.
If you would like to learn about which personal data we process within each data processing process, you can visit our Passenger Personal Data Protection Policy.

3. LEGAL REASONS WE RELY ON WHEN PROCESSING YOUR PERSONAL DATA
When processing your personal data, we rely on the legal grounds specified in Article 5 of the Personal Data Protection Law. Below, we have listed the legal grounds we rely on when processing your personal data:
• Personal data processing is necessary for the establishment or performance of a contract,
• Personal data processing is necessary for the establishment, exercise, or protection of a right,
• Personal data processing is mandatory for our legitimate interests,
• The relevant person has provided their explicit consent to the processing of their personal data.
4. WHEN WE SHARE YOUR PERSONAL DATA
We share your personal data with the following parties, both domestic and international, for the purposes specified below:
Taksicim Drivers:
To facilitate communication between drivers and passengers, to ensure that drivers and passengers confirm their locations and meet at the designated location, and to ensure the most convenient journeys.
Suppliers and Business Partners:
To obtain support from suppliers related to our services, to handle financial and accounting matters, to collaborate with third parties regarding special offers for users, and to manage business partner and supplier relationships.
Authorized Persons, Institutions, or Organizations:
To inform authorized persons, institutions, or organizations, to conduct legal processes, and to conduct our activities in accordance with legislation.
The Google Maps infrastructure is used for the map application.
If you wish to share your trip information with your relatives, we will share your trip information with them in accordance with your preference.
We use technologies that analyze the performance of our activities to understand how mobile app users respond to marketing campaigns, their interactions with our app, and how they use the mobile app. We share your information with our business partners for the use of these technologies.
5. EXERCISE OF YOUR RIGHTS REGARDING YOUR PERSONAL DATA
Article 11 of the Personal Data Protection Law, concerning the rights of data subjects, regulates certain rights you have, such as requesting the correction of your personal data and learning to whom we have transferred your data. You can use the following methods to submit your requests regarding this article to Taksicim:
• You can fill out the Personal Data Application Form available in the Taksicim mobile app.
• You can send an email to kisiselveriler@taksicim.net from the email address registered in our systems.
• You can choose other methods specified in the Communiqué on the Procedures and Principles for Applications to the Data Controller.
6. FOR COMPREHENSIVE INFORMATION
For comprehensive information on the processing of passenger personal data, you can review the Passenger Personal Data Protection Policy.